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Terms of Service & Refund Policy

Our new website that will provide our customers a better shopping experience is now live!

If you are an existing Real Time Pain Relief Retail Customer, simply activate your account by resetting your password on the NEW SITE, Click Here!

Terms of Service & Refund Policy

Delivery Information

Within the United States, Real Time Pain Relief will deliver all orders via USPS, FedEx, or UPS. Once your order has been shipped, you will receive an email confirmation with the tracking details. Once you have been notified that your order has been shipped, please allow 6-10 business days for delivery. If you have any issues with your order, please contact us by Clicking Here

PPE Return Policy/COVID-19 Update: All PPE related items are final sale and non-returnable. -To ensure the safety of our employees and customers we do not offer Exchanges, Returns or Refunds of any kind on any items offered for sale of PPE on our website. These are medical supplies, once they leave our control, we cannot ensure they have not been tampered with.

Retail Return Policy

Real Time Pain Relief has a Risk-Free Return Policy for our Retail Customers. If you don’t love your Real Time Pain Relief, send it back (opened, unopened or empty), and receive your money back! To return an item, contact RTPR at 877-787-7180 for Return Authorization number and return shipping address. To expedite the process, follow all instructions given by your customer service representative. Shoppers are responsible for all shipping charges on returns. Refunds will be issued within 10 business days of receipt of returned products and will be returned to the original method of payment. Refunds may take an additional 3-5 business days to fully process based on your financial institution.

Additional Terms

Real Time Pain Relief will send occasional emails to notify you of special offers! We do not share this information with outside parties except to the extent necessary to provide the service. Additional Program terms apply to Wholesale customers found in their Control Panel.

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Our new website that will provide our customers a better shopping experience is now live!

If you are an existing Real Time Pain Relief Retail Customer, simply activate your account by resetting your password on the NEW SITE, Click Here!

CUSTOMER TESTIMONIALS

What they say about Real Time Pain Relief

I did a lot of walking yesterday and woke up this morning with my leg muscles killing me so bad...When the mail came, a Pain Relief sample was in it. I decided to try it. What could it hurt, right?? I was amazed!!!

Average: 5 (1 vote)

Melissa B. - Anderson, Indiana

I suffer from lower back pain and was having a particularly bad day. I used this and was amazed at how fast I was able to get relief. I will continue to use Real Time Pain Relief for quick and easy pain relief.

Average: 5 (1 vote)

Catrina D. - Siloam Springs, Arkansas

The arthritis in my back was so bad I was in constant pain. I found that when I used RTPR that my back stopped hurting and my hips started hurting (pain that I never knew I had) so I used RTPR there as well.

Average: 5 (1 vote)

Bob S. - Scottsdale, Arizona

Wonderful product, got the sample of 2 packets and really need this soon. My boyfriend has a torn rotator cuff and this is the ONLY thing that helps. Thank you!

Average: 5 (1 vote)

Kelly P. - Southwest Ranches, Florida

Real Time Pain Relief Cream is the first product that has ever relived my pain. I have pain for several reasons, injury to my shoulder, arthritis, rheumatoid arthritis...areas that hurt on my thighs. This cream hits them all, and gives me a break!!

Average: 5 (1 vote)

Carol A. - Sedona, Arizona

My right knee was slowly over two years becoming more and more painful on stairs and bending motions. My buddy suggested RTPR, claiming he swore by it.

Average: 5 (1 vote)